Terminal Repair and Replacement Fees

Terminal Repair and Replacement Fees

Current charges that may apply for damaged, lost, or stolen terminals.

Fee schedule

Type of charge Amount (incl. GST)
Repair fee $99 – $295
Replacement fee $350
ⓘ Damaged terminal fees are confirmed after assessment For damaged terminals, the repair fee applies if the unit can be repaired. If it is beyond repair, the replacement fee applies instead. You will not be charged until the assessment is complete.
• What to do if your terminal is damaged
• What to do if your terminal is lost
• What to do if your terminal is stolen
• How to return your terminal

Need help?

help@livepayments.com 1300 780 788

    • Popular Articles

    • Taking a Payment

      With your mobile terminal, the following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, you will ...

    • Taking a Payment on your PAX A920Pro

      How to process a purchase on the PAX A920Pro, including accepted payment types. Accepted payment types Methods • Contactless (Tap & Go), chip insert, and swipe • Google Pay, Apple Pay, and Samsung Pay Card schemes • Visa, Mastercard, eftpos, American ...

    • When will I get paid?

      Transactions processed before midnight will be paid within the next day, excluding weekends.

    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...

    • How to Perform a TEM Call

      1. Press and hold the Power button (on the side of the terminal) 2. Select Services 3. Tap TEM Call 4. Tap Call Server 5. Wait for all three steps to show a green check: Connecting Downloading Installing Once the screen returns to the normal Pay ...

    • Related Articles

    • What to Do if Your Terminal is Damaged

      If your terminal is damaged, contact us straight away — we'll dispatch a replacement to keep you trading while the damaged unit is assessed. What we'll do • Dispatch a replacement terminal immediately to minimise downtime. • Include a prepaid return ...

    • What to Do if Your Terminal is Lost

      If your terminal is lost, contact us immediately — we'll deactivate it to prevent unauthorised use and arrange a replacement. What we'll do • Deactivate the lost terminal in our system to prevent unauthorised use. • Dispatch a replacement terminal ...

    • What to Do if Your Terminal is Stolen

      If your terminal is stolen, contact us immediately — we'll deactivate it to prevent unauthorised use and dispatch a replacement to keep you trading. What we'll do • Deactivate the stolen terminal in our system immediately to prevent unauthorised use. ...

    • How to Return Your Terminal

      How to return a standalone or integrated terminal — whether you are closing your account, returning a damaged unit, or sending back a recovered terminal. ⓘ Not sure which terminal type you have? Contact us at help@livepayments.com or call 1300 780 ...

    • Staying Safe with Your Terminal

      Simple habits to protect your business from fraud, chargebacks, and financial loss. Quick safety checklist • Keep your terminal in sight — lock it away securely when not in use. • Don't share access — no passwords or unsupervised use by others. • ...