How to return a standalone or integrated terminal — whether you are closing your account, returning a damaged unit, or sending back a recovered terminal.
| ⓘ | Not sure which terminal type you have? Contact us at help@livepayments.com or call 1300 780 788 before you start — the return process differs depending on your terminal type. |
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Contact Live Payments Call 1300 780 788 or email help@livepayments.com to initiate the return. We'll send you a prepaid satchel. |
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Pack the terminal Include all accessories (charger, cables). If returning multiple terminals, package each one separately — we'll send one prepaid satchel per terminal.
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Seal and post Seal the satchel, affix the prepaid shipping label, and drop it at any Australia Post outlet. |
Integrated terminals cannot be returned by post. A technician must collect them from your site.
| • | Contact us to arrange a collection appointment. |
| • | Have all terminals ready with accessories (charger, cables) when the technician attends. |
| ⚠︎ | Do not post integrated terminals Integrated terminals must be collected by a technician. Do not send them via post or courier. |
| help@livepayments.com | 1300 780 788 |