How to Return Your Terminal

How to Return Your Terminal

When you no longer need your terminal — for example, if you’re closing your account — it must be returned in good working condition.

Not sure whether you have a standalone or integrated terminal? Contact us at help@livepayments.com or call 1300 780 788, and we’ll confirm the right process for you before you start.

Returning a Standalone Terminal

If your product is a standalone terminal, follow these steps:

  1. Contact us at help@livepayments.com or call 1300 780 788.
  2. We’ll send you a prepaid satchel to return the terminal.
  3. If you’re returning multiple terminals, we’ll send a satchel containing one prepaid satchel per terminal. Please package each terminal separately.
  4. Include all accessories (charger, cables).
  5. Seal the satchel and affix the prepaid shipping label.
Tip: Keeping the original packaging makes it easier to return your terminal safely.

Returning an Integrated Terminal

If your product is an integrated terminal, the return process is a little different:

  • A technician will attend your site to collect the terminals.
  • Please contact our team to arrange a collection appointment.
  • Ensure the terminals are ready with all accessories (charger, cables) when the technician attends.
Reminder: Do not send integrated terminals back via post. A technician must collect them.


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