If your terminal is damaged, contact us straight away — we'll dispatch a replacement to keep you trading while the damaged unit is assessed.
| • | Dispatch a replacement terminal immediately to minimise downtime. |
| • | Include a prepaid return satchel with your replacement for sending back the damaged unit. |
| • | Assess the returned terminal and confirm any applicable fees. |
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Contact Live Payments Call 1300 780 788 or email help@livepayments.com to report the damage. We'll arrange a replacement straight away. |
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Return the damaged terminal Use the prepaid satchel included with your replacement. Pack the terminal with all accessories (charger, cables) and drop it at any Australia Post outlet. For full packaging and postage steps, see How to return your terminal. |
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We assess the terminal and confirm fees Fees are only confirmed after assessment. If the terminal can be repaired, a repair fee applies. If it is beyond repair, a replacement fee applies instead. See the Fee Schedule for amounts. |
| ⓘ | Assessment outcomes If the terminal can be repaired, a repair fee will apply. If it is beyond repair, a replacement fee will apply instead. You will not be charged until the assessment is complete. |
| help@livepayments.com | 1300 780 788 |