What to Do if Your Terminal is Damaged

What to Do if Your Terminal is Damaged

If your terminal is damaged, we’ll send a replacement straight away to minimise downtime. The damaged terminal must be returned for assessment.

Assessment Outcome

  • If the terminal can be repaired, a repair fee will apply.
  • If the terminal is beyond repair, a replacement fee will apply instead.
  • Fees are only applied after the assessment is complete. See our Fee Schedule.

Next Steps

  1. We’ll dispatch a replacement terminal to keep you trading.
  2. Use the prepaid satchel included with your replacement to return the damaged terminal.
  3. Include all accessories (charger, cables).
  4. We’ll assess the returned terminal and confirm any applicable fees.
For the return steps, see Returning Your Terminal. For amounts, see our Fee Schedule.


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