If your terminal is lost, contact us immediately — we'll deactivate it to prevent unauthorised use and arrange a replacement.
| • | Deactivate the lost terminal in our system to prevent unauthorised use. |
| • | Dispatch a replacement terminal immediately. |
| • | Apply the applicable replacement fee in line with our Fee Schedule. |
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Contact Live Payments immediately Call 1300 780 788 or email help@livepayments.com. The sooner we know, the sooner we can deactivate the terminal and protect your account. |
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Return the terminal if you find it If the terminal turns up, you may be eligible for a refund once it is returned in good condition and verified. See How to return your terminal for packaging and postage steps. |
| ⚠︎ | Merchant insurance responsibility Merchants are responsible for maintaining insurance to cover the loss of terminals. Replacement fees apply regardless of the circumstances of the loss. |
| help@livepayments.com | 1300 780 788 |