If your terminal is stolen, contact us immediately — we'll deactivate it to prevent unauthorised use and dispatch a replacement to keep you trading.
| • | Deactivate the stolen terminal in our system immediately to prevent unauthorised use. |
| • | Dispatch a replacement terminal immediately. |
| • | Apply the applicable replacement fee in line with our Fee Schedule. |
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Contact Live Payments immediately Call 1300 780 788 or email help@livepayments.com. The sooner we know, the sooner we can deactivate the terminal and protect your account. |
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Return the terminal if it is recovered If the terminal is later recovered, contact us and we will advise next steps. For packaging and postage details, see How to return your terminal. |
| ⚠︎ | Merchant insurance responsibility Merchants (including taxi operators) are responsible for maintaining insurance to cover theft or loss of terminals. Police reports are not accepted as grounds for fee waivers. |
| help@livepayments.com | 1300 780 788 |