What to Do if Your Terminal is Stolen

What to Do if Your Terminal is Stolen

If your terminal is stolen, please notify us immediately so we can protect your account and keep you trading.

What we’ll do
  • Deactivate the stolen terminal in our system to prevent unauthorised use.
  • Dispatch a replacement terminal immediately.
  • Apply the applicable charge in line with our Fee Schedule.

For packaging and postage steps (if the terminal is recovered), see Returning Your Terminal.

Note: Merchants (including taxi operators) are responsible for maintaining insurance to cover theft or loss of terminals. Police reports are not accepted as grounds for fee waivers.

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