Customer Receipts

Customer Receipts

Receipts via QR Code
A receipt is available once the payment is completed, and a confirmation screen is shown (can be approved or declined).
  1. Once payment is complete, press the small QR code on the screen. This will generate a unique QR code for your customer.
  2. Ask the customer to scan the QR code (using their mobile device).
  3. A receipt will immediately appear and be saved on the customer's mobile device.
Receipt via Email
  1. Select Send Digital Receipt.
  2. Enter the passenger’s email address and press Send.

 
    • Popular Articles

    • Taking a Payment

      With your mobile terminal, the following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, you will ...
    • Taking a Payment on your PAX A920Pro

      The following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, from the Standalone Payments Home ...
    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...
    • Get started with the PAX A920Pro

      Your PAX A920pro terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with Wi-Fi. ‍ ‍Charge terminal Before proceeding with the setup, please connect your PAX ...
    • Introducing our Live Portal

      Introduction Welcome to our Live Portal! With our Live Portal, you have the power to effortlessly view, search, and download lists of transactions with just a few clicks. Say goodbye to cumbersome processes – now, accessing your transaction data is ...
    • Related Articles

    • Contacting customer support

      1. Select Menu from the menu bar at the bottom of the terminal screen, and then select Function 2. Select Request Support. 3. Enter your query and press Submit. 4. A representative from our support team will be in contact.
    • Terminal Settings on your PAX A920Pro

      On the Stand-alone Payment Home screen; 1. Click on the hamburger menu in the top right hand corner 2. From the menu options, select “App Settings” 3. You will be presented with options to configure your terminal, with the following options ...
    • Accepting a payment

      Enter the Sale amount (a decimal point is not required). Select Confirm. Ask the customer to tap their card or mobile device on the back of your phone. If prompted, ask the customer to enter in their PIN. If successful, you will see an Approved ...
    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...
    • How do I fix a transaction mistake?

      If you or a customer has made a mistake with a transaction, you can immediately void it if applicable. You can also apply for a refund, although you will incur standard transaction fees.