How do I fix a transaction mistake?

• Popular Articles

• Taking a Payment

  With your mobile terminal, the following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, you will ...

• Taking a Payment on your PAX A920Pro

  The following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, from the Standalone Payments Home ...

• Tipping

  Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...

• Get started with the PAX A920Pro

  Your PAX A920pro terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with Wi-Fi. ‍ ‍Charge terminal Before proceeding with the setup, please connect your PAX ...

• Introducing our Live Portal

  Introduction Welcome to our Live Portal! With our Live Portal, you have the power to effortlessly view, search, and download lists of transactions with just a few clicks. Say goodbye to cumbersome processes – now, accessing your transaction data is ...

• Related Articles

• View Transaction Details

  From the History, you can view the full details of a transaction by selecting a transaction record from the list.

• Void Last Transaction

  Select History from the menu bar. Select the last approved transaction. Select Void on the transaction summary page. Ask your customer to Tap, Insert or Swipe the same card used in the original transaction. A confirmation screen will appear ...

• Completing a refund transaction on your PAX A920Pro

  Refund will only be available on the terminal if the feature has been approved and enabled by Live Payments, if the feature is not enabled and you would like to request the feature, please contact Live Payments Help desk. From the Stand-alone ...

• Completing a Refund transaction

  Select ‘Menu’ Select ‘Functions’ Select ‘Refund’ Enter your Merchant Passcode Enter the refund amount Ask the cardholder to tap/insert the card, select the account, and enter their PIN. If successful, you will see an ‘Approved’ message and depending ...

• Processing a Void

  From the Transaction history you can Void the last approved transaction. Select History from the navigation bar. Select the last approved transaction. Select Void on the transaction summary page. Press Confirm. A confirmation screen will appear ...