How do I fix a transaction mistake?
If you or a customer has made a mistake with a transaction, you can immediately void it if applicable. You can also apply for a refund, although you will incur standard transaction fees.
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Taking a Payment
With your mobile terminal, the following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, you will ...
Taking a Payment on your PAX A920Pro
How to process a purchase on the PAX A920Pro, including accepted payment types. Accepted payment types Methods • Contactless (Tap & Go), chip insert, and swipe • Google Pay, Apple Pay, and Samsung Pay Card schemes • Visa, Mastercard, eftpos, American ...
When will I get paid?
Transactions processed before midnight will be paid within the next day, excluding weekends.
Tipping
Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...
How to Perform a TEM Call
1. Press and hold the Power button (on the side of the terminal) 2. Select Services 3. Tap TEM Call 4. Tap Call Server 5. Wait for all three steps to show a green check: Connecting Downloading Installing Once the screen returns to the normal Pay ...
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View Transaction Details
From the History, you can view the full details of a transaction by selecting a transaction record from the list.
Void Last Transaction
Select History from the menu bar. Select the last approved transaction. Select Void on the transaction summary page. Ask your customer to Tap, Insert or Swipe the same card used in the original transaction. A confirmation screen will appear ...
Completing a Refund transaction
Select ‘Menu’ Select ‘Functions’ Select ‘Refund’ Enter your Merchant Passcode Enter the refund amount Ask the cardholder to tap/insert the card, select the account, and enter their PIN. If successful, you will see an ‘Approved’ message and depending ...
Completing a refund transaction on your PAX A920Pro
How to process a refund on the PAX A920Pro. ⚠︎ Refunds must be enabled first The Refund function is not available by default. Contact Live Payments Support to request enablement. Processing a refund 1 Tap Refund From the Standalone Payments Home ...
Processing a Void
From the Transaction history you can Void the last approved transaction. Select History from the navigation bar. Select the last approved transaction. Select Void on the transaction summary page. Press Confirm. A confirmation screen will appear ...