Contacting customer support

Contacting customer support


    • Popular Articles

    • Taking a Payment

      With your mobile terminal, the following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, you will ...
    • Taking a Payment on your PAX A920Pro

      The following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, from the Standalone Payments Home ...
    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...
    • When will I get paid?

      Transactions processed before midnight will be paid within the next day, excluding weekends.
    • Get started with the PAX A920Pro

      Your PAX A920pro terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with Wi-Fi. ‍ ‍Charge terminal Before proceeding with the setup, please connect your PAX ...
    • Related Articles

    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...
    • Customer Receipts

      Receipts via QR Code A receipt is available once the payment is completed, and a confirmation screen is shown (can be approved or declined). Once payment is complete, press the small QR code on the screen. This will generate a unique QR code for your ...
    • Reset Password on your PAX A920Pro

      If you forget your password, please check Initial Terminal Login section to confirm the default credentials are correct. If your still unable to login, please contact our support team on 1300 780 788 to help you reset your password.
    • Accepting a payment

      Enter the Sale amount (a decimal point is not required). Select Confirm. Ask the customer to tap their card or mobile device on the back of your phone. If prompted, ask the customer to enter in their PIN. If successful, you will see an Approved ...
    • Terminal Settings on your PAX A920Pro

      On the Stand-alone Payment Home screen; 1. Click on the hamburger menu in the top right hand corner 2. From the menu options, select “App Settings” 3. You will be presented with options to configure your terminal, with the following options ...