Contacting customer support

Contacting customer support


    • Popular Articles

    • Taking a Payment

      With your mobile terminal, the following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, you will ...
    • Taking a Payment on your PAX A920Pro

      The following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, from the Standalone Payments Home ...
    • When will I get paid?

      Transactions processed before midnight will be paid within the next day, excluding weekends.
    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...
    • How to start a shift

      The first time you start a shift you must add the details of your Taxi ID and Driver ID by: 1. Select the account button in the top right corner of your terminal 2. Select ‘Start Shift’ Note: if this is the first time you have used your terminal you ...
    • Related Articles

    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...
    • Customer Receipts

      Receipts via QR Code A receipt is available once the payment is completed, and a confirmation screen is shown (can be approved or declined). Once payment is complete, press the small QR code on the screen. This will generate a unique QR code for your ...
    • Accept UnionPay on PAX A920Pro

      What is UnionPay? UnionPay is the largest card payment network in China and one of the most widely used payment methods globally. It enables customers to pay using UnionPay debit and credit cards, as well as through mobile and contactless payment ...
    • Accept UnionPay on DX8000

      What is UnionPay? UnionPay is the largest card payment network in China and one of the most widely used payment methods globally. It enables customers to pay using UnionPay debit and credit cards, as well as through mobile and contactless payment ...
    • Reset Password on your PAX A920Pro

      If you forget your password, please check Initial Terminal Login section to confirm the default credentials are correct. If your still unable to login, please contact our support team on 1300 780 788 to help you reset your password.