Contacting customer support

Contacting customer support


    • Popular Articles

    • Taking a Payment

      With your mobile terminal, the following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, you will ...
    • Taking a Payment on your PAX A920Pro

      The following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, from the Standalone Payments Home ...
    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...
    • Get started with the PAX A920Pro

      Your PAX A920pro terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with Wi-Fi. ‍ ‍Charge terminal Before proceeding with the setup, please connect your PAX ...
    • Introducing our Live Portal

      Introduction Welcome to our Live Portal! With our Live Portal, you have the power to effortlessly view, search, and download lists of transactions with just a few clicks. Say goodbye to cumbersome processes – now, accessing your transaction data is ...
    • Related Articles

    • Customer Receipts

      Receipts via QR Code A receipt is available once the payment is completed, and a confirmation screen is shown (can be approved or declined). Once payment is complete, press the small QR code on the screen. This will generate a unique QR code for your ...
    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...
    • Accepting a payment

      Enter the Sale amount (a decimal point is not required). Select Confirm. Ask the customer to tap their card or mobile device on the back of your phone. If prompted, ask the customer to enter in their PIN. If successful, you will see an Approved ...
    • Reset Password on your PAX A920Pro

      If you forget your password, please check Initial Terminal Login section to confirm the default credentials are correct. If your still unable to login, please contact our support team on 1300 780 788 to help you reset your password.
    • How do I fix a transaction mistake?

      If you or a customer has made a mistake with a transaction, you can immediately void it if applicable. You can also apply for a refund, although you will incur standard transaction fees.