How do I process a refund?

Please follow the steps below to process a refund transaction on your device:

• From the main screen press 'Func'
• Press 'Refund'
• Enter 'Amount'
• Enter Merchant Password: 112233
• Select 'tick' to Confirm or 'x' to Cancel
• The screen will show 'Approved' or 'Declined'

NB: You must have refunds enabled on your device.

To have a copy of steps on how to process a refund, you can find the Live Payments user guide here.

For further assistance, please contact Customer Support on 1300 780 788 or email help@livepayments.com.