How do I process a refund?

Modified on Mon, 11 Jul 2022 at 02:05 PM

Please follow the steps below to process a refund transaction on your device:

  • From the main screen press 'Func'
  • Press 'Refund'
  • Enter 'Amount'
  • Enter Merchant Password: 112233
  • Select 'tick' to Confirm or 'x' to Cancel
  • The screen will show 'Approved' or 'Declined'

NB: You must have refunds enabled on your device.

To have a copy of steps on how to process a refund, you can find the Live Payments user guide here.

For further assistance, please contact Customer Support on 1300 780 788 or email

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