Can I surcharge my customers?

Modified on Mon, 11 Jul 2022 at 02:02 PM

Yes, you are able to surcharge customers.

When signing up for Live Payments, make sure you speak to your relationship manager about setting up your device with the ability to surcharge your customers.

If you are an existing customer without surcharging setup, you can change your preference by calling 1300 780 788 within support hours: (8:30 AM-11:00 PM Monday-Friday and 9:00 AM-10:00 PM Saturday-Sunday) or email We require your name, business name and terminal ID and we’ll respond to your query the next business day.

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