When we enable a business for eCommerce, we allocate an eCommerce terminal to their account. When a transaction is processed, instead of a generic trading name appearing on the customer's statement, the payment gateway will use the trading name used from their account with a max amount of 21 characters.
This applies to Visa and Mastercard transactions. For American Express and JCB, statements will display the generic trading name.
If you require assistance, contact Customer Support on 1300 780 788 or email [email protected].
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