The following steps will guide you through the account updating process. Part 1: Deactivate Plugin 1.0.5 in Wordpress
Part 2: Install Plugin Version 2.0.0. Wait 30 minutes.
Part 3: Wait 30-40 minutes for Confirmation
Part 4: Configure the Plugin 2.0.0 with your Upgraded eCommerce Account.
Part 1. Deactivate your WooCommerce V1.0.5 plugin in Wordpress.
Step 1.1 - Navigate to Wordpress > Plugins > Live eftpos for WooCommerce v1.0.5 > hit 'Deactivate'
Step 1.2 - Delete the plugin Version 1.0.5
Step 1.3 - Alert Customer Support
Inform your CS staff member (with firstname.lastname@example.org CC'd) that the plugin version 1.0.5 has officially been deactivated and deleted. Proceed to Part 2.
Part 2. Install Plugin 2.0.0 into Wordpress.
Step 2.1 - Download Plugin 2.0.0 in the Live Portal
Navigate to the Live Portal > eCommerce menu and download the latest plugin file (Version 2.0.0).
Step 2.1 - Navigate to Wordpress > Plugins > Add New
Step 2.2 - Click 'Upload Plugin'
Step 2.3 - Upload and Install the Zip File you just Downloaded
Step 2.4 - Activate the plugin
Note: If you encounter an issue here, it is likely because you did not DELETE plugin 1.0.5 in step 1.2 above. Please do this, and try again.
Under Plugins > Installed Plugins, Live eftpos for WooCommerce will now be active.
Part 3. Wait 30-40 Minutes
- Please wait between 30-40 minutes (following step 1.3) for our confirmation from our CS staff that you are clear to progress to Part 4.
- Without the 30 minute wait, it is likely you will encounter instances where a cardholder has paid, but the transaction cannot be fulfilled end-to-end.
- Please note, if you are able to do step 1.1 above 30 minutes before your meeting with Live Customer support, the migration will go much smoother on the day.
- We recognise that this 30-40 minute down-time window is not ideal, and we sincerely apologise for any inconvenience.
Part 4. Configure the new Plugin V2.0.0 in Wordpress
Navigate back to your Live Portal > eCommerce menu.
Step 2. Confirm Terminal ID has Correct Format.
- In the image below, please confirm that your terminal has the format of '47E*****'
- If it does not have this format (i.e. it still starts with '82x******'), please let Customer support know immediately.
Step 3. Generate new API Key
In here, you will see that you can access your Terminal ID.
You can also generate a new API Key. Create a new API key, and when prompted, 'copy' the code into your clipboard.
Step 4. Paste Portal API Key and Terminal ID (TID) into the Woo Payment Plugin > 'Payments' Settings
- Paste these values from step 2 into Wordpress > WooCommerce > Settings > Payments > 'Live Payments for WooCommerce' > Manage > Terminal ID + API Key
- Save Changes
You're now set up to take payments! Happy transacting.