Support contact
Email: tapsupport@livepayments.com
Contents
How to get started
How to take a payment
How to cancel a payment before your customer taps to pay
How to apply a surcharge
How to enter a sales description
How to give your customer a receipt by QR code
How to give your customer a receipt by email
How to view the details of a transaction
How to void a transaction
How to issue a partial refund
How to issue a full refund
1. How to get started
Download LiveTap Plugin
1. Download the LiveTap plugin from Google Store
2. Open the plugin. You will be prompted to Allow LiveTap Plugin to access your device's location
3. Select 'While using the app'
4. Close the plugin
Download LiveTap App
1. Download the LiveTap app from Google Store
Account set up
Have your MyWeb account details ready
Sign in with your MyWeb or Live Portal username and password
Choose where you want the verification code to be sent (mobile or email)
In the LiveTap verification fields, enter the one time verification code that was sent to you
Pin set up
Create a 4 digit pin that you will use to access LiveTap from now on
Get started
2. How to take a payment
Select Take Payment
Enter the amount to be charged
Select Charge
Ask your customer to tap their card or digital wallet on the back of your phone

3. How to cancel a payment before your customer taps to pay
At any point before the customer has tapped their card or phone, you can press the back arrow which is at the top left of the app OR the back arrow on your Android phone

4. How to apply a surcharge
Enter the amount to be charged
Slide the Surcharge toggle to the right
Slide the Surcharge toggle back to the left to remove the surcharge

5. How to enter a sales description
In the Take Payment screen, select Description
Type in the description and press Save

6. How to give your customer a digital receipt by QR code
Once the payment is successful, select Send email
Enter your customer’s email address then press Send

7. How to give your customer a receipt by email
Once the payment is successful, select Send email
Enter your customer’s email address then press Send

8. How to view the details of a transaction
On the home screen, select Payments on the bottom menu
Tap on the transaction you want to view

9. How to void a transaction
On the home screen, select Payments on the bottom menu
In the Recent tab, select the payment you want to void
Tap the 3 dots on the top right then select Void
In the Confirm void payment screen, select Void Payment

10. How to issue a partial refund
On the home screen, select Payments on the bottom menu
In the History tab, select the payment you want to refund
Tap the 3 dots on the top right then select Refund
Tap the Partial refund option
Enter any amount up to the value of the original transaction
Tap Process refund
In the Confirm refund payment screen tap Refund payment

11. How to issue a full refund
On the home screen, select Payments on the bottom menu
In the History tab, select the payment you want to refund
Tap the 3 dots on the top right then select Refund
Full refund is selected by default
Tap Process refund
In the Confirm refund payment screen tap Refund payment

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