Processing a refund

To process a refund on your integrated device, follow the steps below:

1. Initiate a refund on the POS interface.
2. The device will prompt you to Tap, Insert or Swipe the customer's card.
3. If a contactless card is presented, position the card above the device screen. The device will advise if the transaction has been approved or declined and print a receipt.
4. Alternatively, for Insert or Swipe card processing, select the account type on the device.
5. The device will prompt for the customer to enter their PIN (if required) and then press 'Enter'.
6. The device will advise if the refund has been approved or declined.

If you require assistance, contact Customer Support on 1300 780 788 or email help@livepayments.com .