Processing a completion transaction

To process a completion transaction, follow the steps below:

1. Initiate a completion transaction via the POS.
2. Key in the ROC number from the pre-authorisation receipt and press 'Enter'. OR: To bypass the ROC number, enter six zeros and press 'Enter'.
   • If you have keyed in the ROC number and pressed 'Enter', go to step 3.
   • If you have pressed 'Enter' only, go to step 5.
3. The pre-authorisation details will be displayed. Press 'Enter' to confirm details.
4. Have the customer sign the receipt. If the signature matches the signature on the card, press 'Enter' on the POS.
5. Key in the authorisation number from the pre-authorisation receipt and press 'Enter'.
6. Insert/Swipe the customer's card.
7. The device will prompt the customer to enter their PIN (if required) and then press 'Enter'.
8. The device will advise if the pre-authorisation completion has been approved or declined.

Note: This function is only available for approved pre-authorised businesses and is applicable for credit or charge cards only.

If you require assistance, contact Customer Support on 1300 780 788 or email help@livepayments.com.