How do I process a chip card transaction on my integrated device?

The Live Payments integrated device supports most transaction types including chip card transactions.

The chip card reader is located at the bottom of the device below the keypad.

To process a chip card transaction, follow the steps below:

1. Position the card with the chip facing upward toward the device.
2. Insert the chip into the chip card reader slot in a smooth, continual motion as far as the card can go.
3. The card should remain inserted in the device until the transaction is complete, and the device prompts you to remove it.
4. If there is an error with reading the chip on the card, the device may prompt you to swipe the card.

If you have any questions regarding this process, contact Customer Support on 1300 780 788 or email help@livepayments.com.