My device isn't working

Modified on Tue, 12 Jul 2022 at 04:10 PM

Many issues can be resolved simply by disconnecting your device from the charger and restarting your device by holding down the red button, once it's completely powered down, hold the green button to switch it back on.

If you require further assistance call 1300 780 788 within support hours: (8:30 AM-11:00 PM Monday-Friday and 9:00 AM-10:00 PM Saturday-Sunday) or email We require your name, business name and terminal ID and a brief description of your query.

We recommend performing a settlement and switching off your terminal every day. This helps the terminal to operate at its full potential.

You can access the Live Payments user guide here.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article