Overview

This guide walks you through everything you need to do as a new merchant to start accepting online payments on Shopify through Live Payments.

Live Payments provides your merchant account and payment processing services, while CyberSource provides the secure payment gateway technology that connects your Shopify checkout to Live Payments.

To accept payments successfully, you will need both a Live Payments merchant account and an activated CyberSource account.

Merchant Journey

As a new merchant, follow the steps below to get your Shopify store ready to accept online payments.

Step 1 – Create Your Shopify Store

Before setting up payments, your Shopify store should be ready for launch.

Please ensure that you have:

• An active Shopify subscription

• Products published and available for sale

• Inventory configured

• Shipping settings completed

• Store currency configured as AUD

If you have not yet subscribed to Shopify, visit:

https://www.shopify.com/pricing

Once your store is ready, you can proceed with payment setup.

Step 2 – Register for a Live Payments eCommerce Account

To accept online payments, you must first register for a Live Payments eCommerce merchant account.

Once your application has been approved, Live Payments will:

• Create your merchant profile

• Configure your payment processing services

• Provision your CyberSource payment credentials

Step 3 – Activate Your CyberSource Account

Why do I need CyberSource?

CyberSource is the payment gateway used by Live Payments for Shopify.

When a customer enters their card details during checkout, the CyberSource Payment App securely sends the transaction to Live Payments for processing.

Without an active CyberSource account, Shopify cannot connect to the Live Payments payment platform.

Important

Although Live Payments creates your account, the activation email is sent directly from CyberSource.

Please look for an email from CyberSource in your inbox.

If you cannot find the email, please check your spam or junk folder.

If you still cannot locate it, contact:

Email: help@livepayments.com
Phone: 1300 780 788

Step 4 – Activate Your Payment Credentials

You will receive an activation email similar to the example below.

[Activation Email Screenshot]

To activate your account:

1. Open the activation email.

2. Click the activation link before it expires.

3. Create your password.

4. Complete the account activation process.

Note

Your Organization ID is included in the activation email.

You need this information when logging into CyberSource during the Shopify setup process.

Note: You do not need to log in and can close the browser.

Step 5 – Install the CyberSource Payment App in Shopify

Once your CyberSource account has been activated, you can connect Shopify to Live Payments.

Install the Application

1. Log in to your Shopify Admin.

2. Navigate to:

   Settings → Payments
   
   

3. Locate CyberSource under Payment Providers.
   
   
   
   

4. Select Install.
   
   
   
   

            [Shopify Install Screenshot]

Step 6 – Connect Shopify to CyberSource

After selecting Install, Shopify will redirect you to the CyberSource login page.

[CyberSource Login Screenshot]

Sign in using:

• Organization ID

• Username

• Password

created during the activation process.

Follow the prompts to authorise the connection between Shopify and CyberSource.

1. check "I agree to the Access Terms"
   
2. uncheck "Enable Payer Authentication (3D Secure)"
   
3. Confirm
   
   
   CyberSource page would be closed and you go back to Shopify page:
1. Find "Activate"
   

Once completed successfully, CyberSource will become your active payment provider and your store will be ready to accept online payments through Live Payments.     
[Now, you can close the setting window.]

Troubleshooting

I Installed the CyberSource App but Cannot Complete the Connection

Symptoms

After selecting Install from Shopify:

1. Shopify redirects to the CyberSource login page.

2. You enter the correct Organization ID, Username, and Password.

3. An error message appears.

4. Retrying the login process results in the same error.
   
   

[Error Screenshot]

Resolution

This issue is commonly caused by an incomplete installation session stored in the browser.

To resolve the issue, completely remove the CyberSource Payment App and start the installation again using a fresh browser session.

Step 1 – Uninstall the CyberSource Payment App

From Shopify Admin:

Settings → Payments

Locate the CyberSource Payment App.

Select:

Uninstall

Confirm the uninstall when prompted.

[Uninstall Screenshot]

Step 2 – Close Your Browser Completely

This step is very important.

After uninstalling the application:

• Close the browser completely.

• Close all Shopify and CyberSource tabs.

• Ensure no browser windows remain open.
  
  

Step 3 – Install the Application Again

Reopen your browser.

Return to:

Settings → Payments

Locate CyberSource and select Install again.

Proceed through the installation process using your CyberSource credentials.

In most cases, the installation completes successfully after starting a fresh browser session.

Need Assistance?

If you require assistance at any stage of the onboarding process, please contact Live Payments Support.

Email: help@livepayments.com
Phone: 1300 780 788

To help us investigate more quickly, please provide:

• Your Shopify store URL

• Merchant name

• Screenshot of any error messages

• Approximate time the issue occurred