Processing a Void

From the Transaction history you can Void the last approved transaction.

1. Select History from the navigation bar.
   
2. Select the last approved transaction.
   
3. Select Void on the transaction summary page.
   
4. Press Confirm.
   
5. A confirmation screen will appear confirming if the Void was successful. A digital receipt will be available for the customer.
   

Note: Processing a Void will stop a transaction from being charged. Funds will be returned to the customer's card within 1 – 3 business days. You can only Void the last transaction.

• Popular Articles

• Taking a Payment

  With your mobile terminal, the following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, you will ...

• Taking a Payment on your PAX A920Pro

  The following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, from the Standalone Payments Home ...

• Tipping

  Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...

• Get started with the PAX A920Pro

  Your PAX A920pro terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with Wi-Fi. ‍ ‍Charge terminal Before proceeding with the setup, please connect your PAX ...

• Introducing our Live Portal

  Introduction Welcome to our Live Portal! With our Live Portal, you have the power to effortlessly view, search, and download lists of transactions with just a few clicks. Say goodbye to cumbersome processes – now, accessing your transaction data is ...

• Related Articles

• Void Last Transaction

  Select History from the menu bar. Select the last approved transaction. Select Void on the transaction summary page. Ask your customer to Tap, Insert or Swipe the same card used in the original transaction. A confirmation screen will appear ...

• How do I fix a transaction mistake?

  If you or a customer has made a mistake with a transaction, you can immediately void it if applicable. You can also apply for a refund, although you will incur standard transaction fees.