Pay by Link lets you accept card payments from your customers without a website or any technical setup. Create a secure payment page, share it as a link, button, or QR code, and get paid — no coding required.
To use Pay by Link you need two things active:
| • | A Live Payments merchant account — if you don't have one yet, contact us to apply. |
| • | An active CyberSource account — provisioned by Live Payments when your application is approved. |
| Look out for an email from CyberSource Although Live Payments creates your account, the activation email is sent directly from CyberSource. If you can't find it, check your spam or junk folder. |
| 1 |
Activate your CyberSource account Open the activation email from CyberSource and complete the following:
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| 2 |
Log in to the Business Center Go to: https://businesscenter.cybersource.com/ebc2/ Enter your Organisation ID and password. CyberSource will send a one-time passcode to your email to verify your identity. |
| 3 |
Set up your branding Recommended Do this once before creating your first link so your payment page looks professional to customers.
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Go to Pay by Link → Manage Links and click Create Pay by Link.
Step 1 — Choose your link type
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Fixed price You set the amount. Best for products or services with a set cost. |
Customer-set price The customer enters the amount. Best for donations or flexible deposits. |
Step 2 — Fill in item details
| • | Item name |
| • | Description Optional |
| • | Price (or minimum amount for customer-set links) |
| • | Max quantity — maximum units per purchase. Default is 1. |
| • | Expiry date Optional — the date the link stops accepting payments. |
Step 3 — Choose what to collect from customers
| • | Shipping address Optional |
| • | Phone number Optional |
| • | Email address |
Click Create Pay by Link to save. Your new link will appear on the Manage Links page.
| Only Active links can be shared Links set to Inactive cannot be used by customers. Check the status before sharing. |
Open your link from the Manage Links page. Choose how to share it:
| Method | How to use it |
|---|---|
| Payment link | Click Copy Link and paste it anywhere — email, SMS, invoice, or social media. |
| Website button | Click Copy Code to copy the HTML embed code. Click Preview Button to see how it looks first. |
| QR code | Click Get Code then Download to save the image. Share it on flyers, menus, or receipts. |
Editing a link
Go to Pay by Link → Manage Links, click the link name, then click Edit in the Summary panel. You can update the link type, item details, price, quantity, customer fields, expiry date, and status.
Deactivating a link
Open the link from Manage Links and set Status to Inactive. Customers will no longer be able to use it.
Setting an expiry date
You can add an expiry date when creating or editing a link. When a link expires:
| • | The status does not automatically change to Inactive — you'll need to do this manually if required. |
| • | Customers who click the link will see a message saying the link has expired and to contact you. |
| • | Expiry dates are stored in GMT and displayed to customers in their local time zone. |
| Receipt links expire after 30 days Encourage customers to save their receipt email promptly after paying. |
You can redirect customers to pages on your website after a payment completes. Go to Pay by Link → Manage Links → Checkout Page tab and enter URLs for:
| • | Payment Success URL — page shown after a successful payment |
| • | Payment Failure URL — page shown after a declined payment |
| • | Payment Pending URL — page shown for a pending payment |
Click Save. These settings apply to all your payment links. If you leave a field blank, customers see the default CyberSource response page. Customers still receive email receipts regardless of redirect settings.
| help@livepayments.com | 1300 780 788 |