How to process a refund on the PAX A920Pro.
| ⚠︎ | Refunds must be enabled first The Refund function is not available by default. Contact Live Payments Support to request enablement. |
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Tap Refund From the Standalone Payments Home Screen, tap Refund. |
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Enter the refund amount Enter the refund amount (no decimal point required) and tap Done. |
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Present the card or device Ask the cardholder to tap, insert, or swipe the card or mobile device used for the original purchase. |
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Approval and receipt An Approved message will appear on approval. A receipt will print based on your settings, or you can select a receipt type from the confirmation screen. |
| ⓘ | Refund passcode A refund passcode is enabled by default for additional security. We recommend updating it to a 6–12 digit password of your choice. Contact Live Payments Support to update it. |
| help@livepayments.com | 1300 780 788 |