Completing a refund transaction on your PAX A920Pro

Completing a refund transaction on your PAX A920Pro

How to process a refund on the PAX A920Pro.

⚠︎ Refunds must be enabled first The Refund function is not available by default. Contact Live Payments Support to request enablement.

Processing a refund

1

Tap Refund

From the Standalone Payments Home Screen, tap Refund.
2

Enter the refund amount

Enter the refund amount (no decimal point required) and tap Done.
3

Present the card or device

Ask the cardholder to tap, insert, or swipe the card or mobile device used for the original purchase.
4

Approval and receipt

An Approved message will appear on approval. A receipt will print based on your settings, or you can select a receipt type from the confirmation screen.
ⓘ Refund passcode A refund passcode is enabled by default for additional security. We recommend updating it to a 6–12 digit password of your choice. Contact Live Payments Support to update it.

Need help?

help@livepayments.com 1300 780 788

    • Popular Articles

    • Taking a Payment

      With your mobile terminal, the following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, you will ...

    • Taking a Payment on your PAX A920Pro

      How to process a purchase on the PAX A920Pro, including accepted payment types. Accepted payment types Methods • Contactless (Tap & Go), chip insert, and swipe • Google Pay, Apple Pay, and Samsung Pay Card schemes • Visa, Mastercard, eftpos, American ...

    • When will I get paid?

      Transactions processed before midnight will be paid within the next day, excluding weekends.

    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...

    • How to Perform a TEM Call

      1. Press and hold the Power button (on the side of the terminal) 2. Select Services 3. Tap TEM Call 4. Tap Call Server 5. Wait for all three steps to show a green check: Connecting Downloading Installing Once the screen returns to the normal Pay ...

    • Related Articles

    • Completing a Refund transaction

      Select ‘Menu’ Select ‘Functions’ Select ‘Refund’ Enter your Merchant Passcode Enter the refund amount Ask the cardholder to tap/insert the card, select the account, and enter their PIN. If successful, you will see an ‘Approved’ message and depending ...

    • Completing a MOTO Refund

      Select ‘Menu’ Select ‘Functions’ Select ‘MOTO Refund’ Enter your Merchant Passcode Enter the refund amount Ask the cardholder for their card details If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the ...

    • Process a Refund

      Refunds (both full and partial) in LiveTap can only be processed via the original transaction. Standalone transactions are not available. From the History click on the transaction you wish to refund. Press Refund You can choose to process a full or ...

    • Void Last Transaction

      Select History from the menu bar. Select the last approved transaction. Select Void on the transaction summary page. Ask your customer to Tap, Insert or Swipe the same card used in the original transaction. A confirmation screen will appear ...

    • How do I fix a transaction mistake?

      If you or a customer has made a mistake with a transaction, you can immediately void it if applicable. You can also apply for a refund, although you will incur standard transaction fees.