Completing a MOTO Refund

Completing a MOTO Refund

  1. Select ‘Menu’
  2. Select ‘Functions’
  3. Select ‘MOTO Refund’
  4. Enter your Merchant Passcode
  5. Enter the refund amount
  6. Ask the cardholder for their card details
  7. If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the machine will print a receipt, or you can select a receipt from the confirmation screen.  
  8. You can also opt in for the quick “More Options” flow, which offers alternative payment methods while taking a payment

    • Popular Articles

    • Taking a Payment

      With your mobile terminal, the following payment types and methods are accepted: Contactless payments (Tap & Go), chip insert and swipe Visa, Mastercard, American Express, and eftpos Google Pay, Apple Pay and Samsung Pay To take a payment, you will ...

    • Taking a Payment on your PAX A920Pro

      How to process a purchase on the PAX A920Pro, including accepted payment types. Accepted payment types Methods • Contactless (Tap & Go), chip insert, and swipe • Google Pay, Apple Pay, and Samsung Pay Card schemes • Visa, Mastercard, eftpos, American ...

    • When will I get paid?

      Transactions processed before midnight will be paid within the next day, excluding weekends.

    • Tipping

      Tipping can be switched on or off by contacting customer support. Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, ...

    • How to Perform a TEM Call

      1. Press and hold the Power button (on the side of the terminal) 2. Select Services 3. Tap TEM Call 4. Tap Call Server 5. Wait for all three steps to show a green check: Connecting Downloading Installing Once the screen returns to the normal Pay ...

    • Related Articles

    • Completing a MOTO payment

      Select ‘Menu’ Select ‘Functions’ Select ‘MOTO Purchase’ Enter the amount Ask the cardholder for their card details If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the machine will print a receipt, or ...

    • Completing a Refund transaction

      Select ‘Menu’ Select ‘Functions’ Select ‘Refund’ Enter your Merchant Passcode Enter the refund amount Ask the cardholder to tap/insert the card, select the account, and enter their PIN. If successful, you will see an ‘Approved’ message and depending ...

    • Completing a refund transaction on your PAX A920Pro

      How to process a refund on the PAX A920Pro. ⚠︎ Refunds must be enabled first The Refund function is not available by default. Contact Live Payments Support to request enablement. Processing a refund 1 Tap Refund From the Standalone Payments Home ...

    • Process a Refund

      Refunds (both full and partial) in LiveTap can only be processed via the original transaction. Standalone transactions are not available. From the History click on the transaction you wish to refund. Press Refund You can choose to process a full or ...

    • How do I fix a transaction mistake?

      If you or a customer has made a mistake with a transaction, you can immediately void it if applicable. You can also apply for a refund, although you will incur standard transaction fees.